Shipping policy

Shipping Policy for The Culinary Collective Co.

Effective Date: November 14, 2024

At The Culinary Collective Co., we are committed to ensuring a smooth and timely delivery of your orders. Please read our Shipping Policy to understand how we process and ship your items.

1. Processing Time

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
  • Order Processing: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Custom or Made-to-Order Items: These may require additional processing time, which will be noted on the product page or communicated to you directly.

2. Shipping Methods and Estimated Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Delivered the next business day for orders placed before [Insert Cutoff Time].

Shipping times may vary depending on your location, product availability, and chosen shipping method.

3. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method, order weight, and destination.

  • Free Shipping: Available on orders over [Insert Amount], unless otherwise specified.
  • Flat-Rate Shipping: [Insert Flat Rate] for standard shipping on all other orders.

4. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment's progress on the carrier’s website.

5. Shipping Restrictions

  • We currently ship only within the U.S. 
  • We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.

6. Damaged, Lost, or Delayed Shipments

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
  • Lost Shipments: If your package is marked as delivered but you cannot locate it, please contact the carrier or email us for assistance.
  • Delayed Shipments: Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.

7. Returns and Exchanges

For information on returns or exchanges, please refer to our Return Policy [link to Return Policy].

8. Contact Us

If you have any questions or concerns about your order or shipping, please reach out to us:

Email: info@theculinarycollectiveco.com

Thank you for shopping with The Culinary Collective Co. We appreciate your support and aim to deliver your orders with care and efficiency.